Support
Get help with the Open Accessible widget, integration, and WCAG compliance.
Frequently Asked Questions
How do I get a Site ID?
Create a free account in the Dashboard. Add your website and you'll receive a unique Site ID (e.g. oa_abc123). Use it in the embed script's data-site-id attribute.
Does the widget work without a Site ID?
Yes. Omit data-site-id and data-api-url for fully offline, self-hosted use. All features work—you just won't get analytics.
What's the difference between Hobbyist and Organization?
Hobbyist accounts are free with 1 website. Organization accounts ($29/mo) allow unlimited websites, full analytics, and API access.
How do I add the widget to WordPress / Shopify / Wix?
See our Plugins & Integrations page for step-by-step guides for each platform.
Does this guarantee WCAG 2.2 compliance?
The widget helps address many success criteria (e.g. text resizing, contrast, focus) but does not guarantee full compliance. You remain responsible for your site's accessibility.
How do I report a bug or request a feature?
File an issue on GitHub or create a support ticket below.
Resources
Create Support Ticket
Can't find what you need? Create a ticket and we'll get back to you.